Feedback and Request Management

Overview

The Feedback feature allows users to report:

• Bugs
• Issues
• Errors
• Feature enhancement requests

All tickets are visible in the system and follow a controlled status workflow.

Who Can Access Feedback

The Feedback section is available to:

1. • Users
   • Admins
   • Super Admins

All roles can:

1. • View tickets
   • Create tickets
   • Add comments

Only Super Admins can change ticket status.

Create Feedback

1. 1

   Go to Feedback.

2. 2

   Click New Feedback.

3. 3

   Add a title.

4. 4

   Add a detailed description.

5. 5

   Attach files if needed.

6. 6

   Click Submit Feedback.

Ticket Statuses

1. 1

   Open

   A new ticket that has just been submitted.

2. 2

   In Progress

   The ticket is being reviewed or worked on.

3. 3

   Closed

   The issue has been resolved or the request has been completed.

4. 4

   Commenting

   All roles can add comments to any ticket to share updates or ask questions.

Example Ticket Flow

1. 1. A user identifies an issue.
   2. The user raises a new request through the Feedback section.
   3. The ticket is created with the status Open.
   4. A Super Admin reviews the ticket.
   5. The status is updated to In Progress.
   6. Team members add comments as the ticket is investigated or addressed.
   7. Once resolved, the status is changed to Closed.